Privacy Policy
Oxo Travels respects the privacy of every customer and is committed to protecting personal information in accordance with applicable data protection laws. This privacy policy explains how we collect, use, process, and safeguard your data.
Information We Collect
We may collect the following information when you interact with our services:
- Personal information: Name, date of birth, passport details, nationality.
- Contact details: Email address, phone number, address.
- Booking information: Flight, hotel, transportation, and travel itinerary details.
- Payment information: Billing details (processed securely via third-party gateways).
- Technical data: IP address, device type, browser information, and cookies.
How We Use Your Information
Your data is used solely for legitimate business and travel-related purposes, including:
- Processing and managing travel bookings
- Issuing tickets, vouchers, and travel documents
- Providing customer support and service updates
- Verifying identity and fulfilling legal requirements
- Improving our website, services, and user experience
- Sending important travel notifications and booking confirmations
We do not use personal information for unrelated marketing without your explicit consent.
Sharing of Information
Oxo Travels does not sell or trade your personal information. Data is shared only when necessary, including:
- With travel service providers: Airlines, hotels, transport companies, tour operators—only to complete your booking.
- With payment processors: For secure payment handling.
- With government authorities: When required for immigration, security, or legal compliance.
All third parties receiving your data are obligated to protect it according to their own privacy standards.
Data Retention
We retain personal information only for as long as necessary to:
- Complete your bookings
- Maintain legal and accounting records
- Resolve disputes and enforce agreements
Once data is no longer required, it is securely deleted or anonymized.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data, where legally possible
- Restrict or object to data processing
- Withdraw consent for marketing or non-essential data usage
To exercise these rights, you may contact our support team.
Cookies & Tracking Technologies
Oxo Travels uses cookies to enhance website performance, improve functionality, and personalize user experience. You may disable cookies through your browser settings; however, certain features of the website may not function correctly.
Cancellations & Refund Policy
Refundable Packages
- Refundable packages may be cancelled up to 14 days before departure.
- However, certain components (flights, hotels, tours) may still be non-refundable based on supplier rules.
Non-Refundable Packages
- Cannot be cancelled or refunded.
Refund Processing
- Oxo Travels will process refunds only after receiving approval from the supplier.
- Agency service fees are non-refundable.
No Refund Situations
- Cancellations within 14 days of departure.
- “No-show” by the customer.
- Issues due to incorrect passport/visa details.
Terms & Conditions
Introduction
By booking with Oxo Travels, you agree to these Terms & Conditions and the policies of the respective travel service providers (airlines, hotels, transport operators, tour companies).
Payments
- Payment must be completed as required at the time of booking.
- If payment deadlines are not met, Oxo Travels may cancel the booking.
- Prices may vary until ticket issuance due to taxes, exchange rates, or supplier pricing.
Changes & Modifications
- All bookings are subject to the terms of the airline, hotel, or service provider.
- Name changes, date changes, and other modifications may require fees or rebooking.
- Promotional or special-price services may be strictly non-changeable.
Traveler Responsibilities
- Provide accurate passenger information.
- Hold valid travel documents (passport, visa).
- Follow airline/hotel procedures, baggage rules, and check-in times.
Limitations of Liability
- Oxo Travels is not responsible for delays, cancellations, or service failures by third-party providers.
- Oxo Travels’ total liability will not exceed the amount paid for the booking.
Acceptance of Terms
Completing a booking with Oxo Travels confirms that you have read, understood, and agreed to these Terms & Conditions.